Why Are Vision Pro Buyers Returning It Within Two Weeks Of Their Purchase?

Apple Vision Pro, one of the most innovative VR headsets of all time, came out on February 2, 2024. As early adopters got their units, the internet was flooded with reviews, usage videos, reels, and memes related to the headset. And even though Apple managed to get about 180,000 pre-orders and increase the number of available apps to 1000, buyers are leaning toward returning their $3,499 headset.

The Two Week Apple Return Window Closes Tomorrow

As the 14-day return window from February 2, the day Vision Pro came out, comes to a close on Friday, buyers are reaching Apple Stores to return the “Spatial Computer.” According to a report by The Verge, comfort is one of the most cited reasons behind it. Several buyers mention wearing the headset for a prolonged duration gives them headaches or leads to motion sickness.

Comfort Seems To Be The Main Issue Among Early Buyers

The device’s weight, between 600 and 650 grams, is another reason Vision Pro buyers don’t want to keep the headset. Since most of the weight is concentrated in the front part of the headset, it makes wearing it uncomfortable. The Verge’s product manager, Parker Ortolani, also notes that using the headset led to a burst blood vessel in his eye. However, the publication notes that dry eyes and redness have been complaints for VR headset users for years.

Vision Pro’s Price Might Also Be At Play Here

Another issue happens to be the product’s price. For $3,499, users can only do so much on the VR headset as they can do on the $499 Meta Quest 3. Yes, the resolution per eye and the pass-through might be better, but several users suggest that it’s not worth seven times the price. Further, the lack of productivity and gaming apps also leaves users wondering what else they can do with their headsets.

Users Are Still Optimistic About The Second-Generation Vision Pro

On the positive side, several users who have reported returning the device are optimistic about the second-generation Vision Pro, which should address the comfort and productivity issues. For now, it’s unclear what percentage of buyers are returning their headsets, but it sure seems to be a wave among the early adopters of the product on social media. Whether this will affect future sales or the company’s plans is something that we’ll find out shortly.

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