3 weeks ago
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OnePlus found itself in soup again after several users of former flagship devices complained of dead motherboards. As mentioned in a post by OnePlus Club, several OnePlus 9 and OnePlus 10 series users reported issues regarding dead motherboards and claimed that the company failed to provide them any support. A few OnePlus users who experienced this issue went on to share their story in social media posts and the OnePlus Community Forum. The reason behind the issue is not yet known but it is worth noting that the user complaints shared in the X post are from the past two months.
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₹42000 to repair OnePlus 10 Pro 5G that now costs ₹38,700
One of the users revealed on the forum that the OnePlus service centre asked for around ₹42000 to repair the OnePlus 10 Pro 5G with a dead motherboard. For context, OnePlus 10 Pro 5G with 8GB of RAM and 128GB of storage is currently available at ₹44,499 on Flipkart. As per the user, he “downloaded the update suggested by my phone then opened hotstar and received OTP for login my phone started a continuous beep and froze. When I tried to restart it, it went dead.” After receiving a backlash on social media, OnePlus has now issued a statement regarding the issue.
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OnePlus' take on the dead motherboard issue
Here's what OnePlus has to say on the dead motherboard issue “We're sorry to hear about some recent cases where the users are experiencing certain problems with their OnePlus 9 and 10 Pro regarding the motherboard of the device. Our customers' user experience really matters to us. While we're still investigating the cause, we want to assure you that we're committed to resolving this for affected users as quickly as possible. We know motherboard repairs can be costly, but we're working hard to make them more affordable. We ask that any customers that are affected by a similar issue to get in contact with Customer Service so we can help resolve the situation as soon as possible.”
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